Refund Policy

We carefully prepare plants and accessories for shipping. Our carrier ensures fast, clean delivery to your home. All items you buy from us are covered by the statutory warranty. This means that a product is or should do what you can reasonably expect. Has something unexpectedly gone wrong or do you have a complaint? Please contact us as soon as possible. contact Contact us! You'll receive a substantive response from us within 14 days of receiving your complaint. To help you as quickly and efficiently as possible, please send us the following:

• Your name, email address and order number.
• A photo of the entire size of the product(s).
• A close-up photo of the specific damage to the product(s).
• In case of damage to the package: a photo of the outside and inside of the package.